PROCESSING
Orders shipping within the U.S. are processed by the next business day from the order date (e.g. orders submitted Friday ship by Monday). We do our best to accommodate requests for faster or delayed processing.
Orders to Canada process in 1-2 business days for non-perishables, or Mondays and Tuesdays for perishables.
For any exceptions, buyer will be notified at checkout or by our customer support team, e.g. for seasonal delays, further information required, or heat-sensitive orders best held until after the weekend to avoid sitting in warm facilities over the weekend.
PICKUP ORDERS
Pickup orders will be ready by the time designated during checkout. Once ready, you’ll receive an email notification, and they can be picked up at any day and time after that during the market’s business hours. You may come in and request pickup at the registers, or pull up to the loading dock in front of the store and call the number in your notification email to give market staff your order number and name, and they’ll bring your order out to your car. Orders not picked up within a week may be discarded, and refunds can’t be granted for perished product that was abandoned, but we’ll do our best to notify you if an order appears to have been forgotten or abandoned.
SHIPMENT & DELIVERY
Some orders require additional packaging, such as cold packs and insulation. Fees will be added automatically at checkout, but ice and insulation are used when needed even if the fee wasn’t charged. We ship via USPS, FedEx, or UPS, depending on destination, contents, and carrier performance at a given time.
Shipping options and delivery times within the U.S. (after processing) are as follows:
- Flat Rate (USPS/FedEx/UPS): 1-5 business days (free for all chocolate, tinned seafood, & bitters, and other orders over $75)
- Express (FedEx/UPS): 2-3 business days nationwide
- Overnight (FedEx/UPS): next business day
Shipping options and delivery times to Canada (after processing) are as follows:
- International Economy: 4-7 business days (non-perishables only)
- International Priority: 3 business days (perishables ship only Mon/Tue)
ONCE IT’S ON ITS WAY
Courtesy tracking information is provided automatically. Please check your junk mail folder before notifying us if you don’t receive it within 24 hours of shipment notification.
The carrier assumes liability for the package and contents once it leaves our warehouse. The buyer should first contact the carrier with any delivery issue.
The recipient assumes liability once a package is delivered. To ensure quality and prevent theft, we recommend:
- delivering to a secure, cool location,
- making sure packages are promptly retrieved, opened for inspection, and properly stored,
- watching tracking updates or requesting delivery notification from the carrier,
- checking mailbox, mail locker, reception, porch, & neighbors before reporting a missing package, and
- shipping to an alternative address if problems have arisen in the past.
Please feel free to reach out with questions. We’re committed to helping resolve issues however we can.
WARM WEATHER COMMITMENT
We ship year-round with a commitment to keep your order properly cooled and in great shape on arrival, including the use of warm weather packaging as needed (fees may apply). If your order is best shipped after the weekend to avoid holding delays in warm facilities, we will notify you if this would delay the shipment. If you receive something in other than great shape, please let us know, and we’ll help resolve it for you.
CANCELLATION POLICY
Cancellation is guaranteed until the order is prepared for shipment. Even after the guaranteed window, we do our best to cancel any order upon request.
RETURN POLICY
You may return most new, unopened, non-perishable items within 7 days of delivery for a full refund. We’ll pay return shipping costs if the return is a result of our error.
Please allow up to four weeks for returns to:
- arrive at our warehouse (up to 10 business days) and
- be processed (1-3 business days) and posted to your account (up to 7 business days).